Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website at smplslabs.com and any related platforms, tools, or services (collectively, the "Services") operated by SMPLS Innovation Pty Ltd (ABN available on request), trading as SMPLS LABS ("we", "us", "our").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the website or its related systems
• Introduce viruses, malware, or other harmful code
• Scrape, crawl, or systematically extract data from the website without our written consent
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

Where you engage SMPLS LABS for consulting, advisory, or implementation services, the specific terms, scope, deliverables, fees, and timelines will be set out in a separate written engagement agreement or Statement of Work ("SOW") between you and SMPLS Innovation Pty Ltd.

In the event of any conflict between these Terms and an executed SOW, the SOW shall prevail to the extent of the inconsistency.

All content on this website — including text, graphics, logos, images, product names, and software — is owned by or licensed to SMPLS Innovation Pty Ltd and is protected by Australian and international intellectual property laws.

You may view, download, and print content from this website for your personal, non-commercial use only. You must not reproduce, republish, distribute, or commercially exploit any content without our prior written consent.

Any intellectual property developed as part of a consulting engagement will be addressed in the relevant SOW. Unless otherwise agreed in writing, all pre-existing IP remains with its original owner.

Our website includes an AI-powered chatbot and other digital tools provided for informational and general assistance purposes only. These tools:

• Do not constitute professional legal, clinical, financial, or regulatory advice
• May not always be accurate, complete, or up to date
• Should not be relied upon as a substitute for qualified professional advice

You use these tools at your own risk. SMPLS LABS accepts no liability for decisions made in reliance on AI-generated content.

By joining a product waitlist, you consent to us contacting you with updates about the relevant product, including launch announcements and early access invitations. You may unsubscribe at any time by emailing [email protected].

Joining a waitlist does not constitute a contract, guarantee of access, or commitment to purchase.

Our website and Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

To the maximum extent permitted by law, SMPLS Innovation Pty Ltd and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website or Services.

Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by agreement.

Our website may contain links to third-party websites, including Calendly, LinkedIn, and external tools. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content, privacy practices, or terms of any third-party website.

If you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in conduct that we determine, in our sole discretion, to be harmful to other users or to our business.

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated Terms.

For material changes, we will make reasonable efforts to notify registered users by email.

For any questions about these Terms, please contact: