Carer Hub
Free AI support platform for Australia's 2.65 million unpaid carers.
Carer Hub is a free AI-powered support platform built for Australia's 2.65 million unpaid carers — the family members, partners, and friends who provide billions of dollars of care each year, often without adequate support, information, or recognition. It is the digital advocate that every carer deserves but rarely has.
Carer Hub navigates the complexity of NDIS, Aged Care, Centrelink, and state-based carer support systems on behalf of carers — answering questions in plain language, organising critical documents, identifying entitlements, and providing 24/7 AI support when the system feels overwhelming.
Built on the principle that caring for someone you love should not mean navigating an impenetrable bureaucracy alone, Carer Hub gives unpaid carers the information, tools, and support they need to sustain their caring role — and to look after themselves in the process.
Target Audience
Family carers of people with disability, chronic illness, or dementia
Carers navigating the NDIS system for the first time
Carers of older Australians accessing aged care services
Young carers and carer support organisations
Carer Gateway service providers
Social workers and care coordinators supporting carer wellbeing
Full Feature List
NDIS Navigation
Plain-language guidance through the NDIS — eligibility, access requests, planning meetings, plan reviews, provider selection, and complaint processes — without jargon or bureaucratic complexity.
Aged Care System Navigation
Step-by-step guidance through My Aged Care, ACAT assessments, home care packages, residential care entry, and the new Support at Home program — making the system accessible to carers.
Centrelink Carer Support
Information on Carer Payment, Carer Allowance, Carer Supplement, and other Centrelink entitlements — with eligibility checking and application guidance to ensure carers claim what they are entitled to.
Document Organisation
Secure digital filing system for critical carer documents — medical records, NDIS plans, care agreements, legal documents, and correspondence — organised and accessible when needed.
24/7 AI Advocacy
Always-available AI support that answers questions, explains rights, helps draft correspondence to providers and government agencies, and provides emotional support during difficult moments.
Carer Wellbeing Check-ins
Regular wellbeing check-ins that help carers monitor their own health and stress levels, with connections to respite services, carer support groups, and mental health resources.
Crisis Support Pathways
Clear pathways to emergency respite, crisis support services, and mental health resources — with direct referral links and guidance for carers in acute distress.
Carer Rights Information
Comprehensive information on carer rights under Australian law, including rights in the workplace, rights in the healthcare system, and rights when caring for someone with a disability.
Key Benefits
Removes the information and navigation barriers that prevent carers from accessing their entitlements
Provides 24/7 support during the moments when carers most need guidance — evenings, weekends, crises
Reduces carer burnout by connecting carers to respite, support, and wellbeing resources proactively
Free to access — ensuring no carer is left without support due to financial constraints
Saves carers hours of research time by delivering accurate, personalised guidance instantly
Regulatory Alignment
Request Early Access
Join the waitlist for Carer Hub. Dmitry will personally review each application and reach out as early access opens.
